Certification Description

Whether you are a front-line employee, supervisor, or manager, the CPGE™ certification equips you with the knowledge and skills to elevate the service you provide and distinguish yourself as a professional in guest service positions. The CPGE™ is administered by Certplace, and developed and maintained by The International School of Hospitality (TISOH).

Certification Summary

    1. The CPGE™

    2. DISCOVER Guests

    3. CONNECT with Guests

    4. WOW Guests

    5. EMPOWER Guests

    6. ACKNOWLEDGE Guests

    7. Supplementary Materials

    8. Certification Survey

    1. CPGE Exam

Competencies Covered

DISCOVER Guests; CONNECT with Guests; WOW Guests; EMPOWER Guests; ACKNOWLEDGE Guests

  • Availability

    This certification is available online with a 3-hour training class followed by a 30-question exam. Learners may stop, start, pause, and resume at any point before the exam, which is timed.

  • What You Get

    Online training class with introduction to certifications and knowledge checks and practice throughout.

  • What You Earn

    Successfully completing the training class and passing the certification exam results in: certificate, digital badge, and award letter. Additionally, successful participants may append the CPGE™ credential letters after their names in signatures and all formal documents.