Service Excellence Through Meaningful Guest Connections
The Certified Professional in Guest Experience (CPGE®) is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. CPGE® is widely applicable as a guest is anyone who receives hospitality. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty. The CPGE involves a carefully designed curriculum that teaches strategies for surpassing customer expectations, improving communication, nurturing trust, and promoting a compassionate approach to service.
Offered by Certplace, with The International School of Hospitality (TISOH) as the official education partner, the Certified Professional in Guest Experience (CPGE®) credential is to equip participants with tools to foster positive guest experiences and revolutionize their customer service approach.
AWARDS |
Rights to use CPGE® Title; Certificate; Digital Badge |
| LEARNING OPTIONS | FEES | AVAILABILITY |
| To earn the CPGE®, participants must complete a comprehensive 3-hour session, available both in-class and online, culminating in a 30-question multiple-choice exam that solidifies the material covered during the class. |
Online training: $55 Las Vegas In-Class training: $80 Substantial team discounts available, email [email protected] for details. |
Online Training: Anytime Las Vegas In-class: March 10 Tuesday, 6pm to 9pm April 7 Tuesday, 9am to noon May 19 Tuesday, 6pm to 9pm June 16 Tuesday, 6pm to 9pm July 14 Tuesday, 9am to noon August 11 Tuesday, 6pm to 9pm September 8 Tuesday, 9am to noon October 6 Tuesday, 6pm to 9pm November 17 Tuesday, 9am to noon |
Eligibility
The Certified Professional in Guest Experience (CPGE™) program is designed not only for individuals but also for companies seeking to elevate the service level of their teams. Whether in hospitality, retail, healthcare, or any field that involves direct guest contact, the CPGE™ is open to anyone in the service industry.
For businesses eager to enhance guest experience and boost team performance, the CPGE™ certification offers the perfect solution.
Click the link below to learn more about the certification process and how it can transform your business:
Certification offers a strategic advantage, positioning you to excel in a competitive market. Click the link below, to embark on your journey to achieve recognition, enhance your skills, and stand out as a leader.
