For Individuals - Get CPGE™ Certified
In-class Program
CPGE™ Certification
The CPGE™ certification is designed for individuals who aspire to improve their guest experience knowledge and skills.
Individual applicants, such as hospitality professionals, or anyone keen on advancing their career in customer service, will find the CPGE™ certification invaluable for its comprehensive approach to delivering personalized and memorable guest experiences. There are no eligibility requirements.
Steps to Get Certified
The general steps to earn the CPGE™ is to take the 3-hour class, then successfully complete the 30-question test.
The in-class program is regularly held in Las Vegas, with both am and pm session options. Led by an experienced facilitator, participants enjoy learning with discussions, all completed in one 3-hour session with the test administered immediately following.
LEARNING RESOURCES |
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The CPGE™ includes a 3-hour, in person, class. The curriculum is crafted to provide a comprehensive framework for mastering guest service excellence. Designed by industry veterans, the curriculum covers essential topics that address real-world challenges in guest interaction. The CPGE™ emphasizes actionable techniques for problem-solving and innovation, ensuring that participants are prepared to handle guest-related situations with confidence and poise. Through a blend of theoretical insights and practical application, the program equips learners with the skills to not only meet but exceed guest expectations at every turn. By choosing CPGE™, businesses empower their teams with knowledge that transforms guest engagements into memorable, loyalty-building connections. |
| CERTIFICATION EXAM |
| The certification exam consists of 30 multiple-choice questions and can be taken online or at in-class programs. The passing score is 70%; retakes are permitted without a waiting periods with a fee, but all attempts must be completed within 90 days. |
| RECERTIFICATION | TIME ALLOWED | THE HANDBOOK |
| Recertification, with a fee, is required (no further exam is required) five years after earning the certification. Recertification includes a 1-hour refresher class delivered online. | The training and certification exam are both delivered within the 3-hour in-class program. | For more details and procedures, please read the official Handbook. |
| 2025 IN-CLASS PROGRAMS | LOCATION |
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May 13, Tuesday, 9am May 27, Tuesday, 6pm June 10, Tuesday, 9am June 24, Tuesday, 6pm July 8, Tuesday, 9am July 22, Tuesday, 6pm August 12, Tuesday, 9am August 26, Tuesday, 6pm September 9, Tuesday, 9am September 23, Tuesday, 6pm October 14, Tuesday, 9am October 28, Tuesday, 6pm November 4, Tuesday, 9am |
The International School of Hospitality (TISOH) 3614 E Sunset Road, Las Vegas, NV 89120 Contact: 702-947-7200 
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| CERTIFICATION FEE | EXAM RETAKE FEE |
| $80 | $25 |
| RECERTIFICATION FEE (EVERY 5-YEARS) |
| $25 |